All in stock pieces are shipped via USPS Priority 2-3 day mail from Colorado. Orders are generally shipped within two business days and you'll get a shipping schedule if it will be longer. Depending on location, you should receive your order within 7 to 10 business days of shipment. If you prefer an alternate shipping method please select it from the shipping options at check out. Please contact us for shipping costs to foreign locations. Overnight shipping is available for a flat rate of $49.95 but contact us immediately to ensure we can meet your needs in terms of times/location.
Sales tax of 2.9% will be applied to orders placed in Colorado.
Our number one priority is for our jewelry to make you very, very happy. We guarantee the quality of all of our products. If anything is defective upon receiving the item, or if the item should fail in anyway within one year we will replace it or repair it free of charge. If you're piece has endured rugged wear over the years and needs an "overhaul" contact us and we can arrange to spiff it up for a fee. Please be mindful of cleaning and care instructions and that CSBmetalsmith jewelry should never be worn in water. Please be certain to keep all of your silver jewelry in its plastic zip lock bag with the anti tarnish strip inside to prevent over tarnishing. All silver will eventually tarnish. If you live in a humid climate, it will tarnish sooner than if you live in an arid climate. For that reason we advise using the Magik Cloth to keep your pieces shiny and looking new. This will ensure that your piece lasts beautifully for a very long time. The customer is responsible for the any shipping costs associated with shipping a return item back to CSBmetalsmith.
If you are not satisfied with the piece or it doesnt fit the way you hoped, send it back in original condition (no scratches or damage) in the original packaging within 10 days for a full refund or credit, less shipping and handling charges. This does not apply to commissioned pieces. When returning an item, please explain the reason for the return and why you are not satisfied. No credit or refunds will be issued after 10 days from the date the item was purchased or if the item was damaged by the buyer. Please send all returns to:
PO Box 16717
Golden, CO 80402
All information provided to CSBmetalsmith is kept in strict confidence. We never give or sell any information to anyone, for any reason, no matter what! Because we may need to contact you about your order, we do collect your phone number and email address. If you do not want to receive email from us simply let us know by contacting us here.
At CSBmetalsmith we use SSL (Secure Socket Layering) technology to protect your information as it travels over the internet. Your name and credit card information is always encrypted when ordering from CSBmetalsmith.